Shipping policy
At LustreGlow, we want your beauty essentials to reach you safely and reliably. We offer shipping to customers in the United States, United Kingdom, Canada, and other supported destinations worldwide.
Free Shipping
We offer free standard shipping on eligible orders to most destinations.
Shipping availability, delivery estimates, and any applicable shipping charges will be shown at checkout based on your delivery address.
Order Processing
Orders are typically processed within 1–3 business days after purchase.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
Please note that orders placed on weekends or public holidays may begin processing on the next business day.
Estimated Delivery Times
Delivery times vary depending on your location, shipping method, product availability, and carrier.
As a general estimate:
United States: 8–15 business days
United Kingdom: 8–15 business days
Canada: 10–18 business days
India: 8–15 business days
Other supported destinations: 10–25 business days
These are estimated delivery windows and are not guaranteed. Occasionally, orders may take longer due to customs processing, carrier delays, weather, holidays, or other circumstances outside our control.
For the most accurate delivery estimate, please refer to the information displayed at checkout.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email with your tracking number.
Tracking information may take a few business days to become active after the package has been handed over to the carrier.
You can use your tracking number to monitor your shipment throughout its journey.
Customs, Duties & Taxes
For international orders, customs duties, import taxes, or other fees may apply depending on the destination country.
Any such charges are the responsibility of the customer unless otherwise stated at checkout.
LustreGlow cannot control customs processing times or fees imposed by local authorities.
Shipping Delays
While we work with our fulfillment partners and carriers to deliver orders as quickly as possible, delivery times can occasionally be affected by circumstances beyond our control.
These may include:
- Customs inspections or clearance
- Severe weather
- Public holidays
- Carrier delays
- Incorrect or incomplete shipping information
- High-volume periods
- Other unforeseen logistical disruptions
If your order appears to be significantly delayed, please contact us and we'll be happy to help track it.
Incorrect Shipping Information
Please make sure your shipping address is correct before completing your purchase.
If an incorrect or incomplete address is provided and the order has already been shipped, we may be unable to change the delivery address or recover the package.
LustreGlow is not responsible for orders delivered to an incorrect address provided by the customer.
Multiple Items in One Order
If your order contains multiple products, your items may occasionally arrive in separate packages depending on product availability and fulfillment locations.
You may therefore receive more than one tracking number for a single order.
Questions About Your Order?
If you have any questions about your shipment or tracking information, please contact our support team with your order number.
We're here to help make your LustreGlow experience as smooth as possible.